How developer portals help you win in the API economy

How to win in the API economy with API Developer Portals

In an increasingly API-driven economy, an all-inclusive API Developer Portal can differentiate an enterprise from its competitors.




    How developer portals help you win in the API economy

    Do you trust your data?

    Data driven organizations are ensuring that their Data assets are cataloged and a lineage is established to fully derive value out of their data assets.

    The evolution and adoption of enterprise digital transformation have made APIs critical for integration within and across enterprises as well as for product/service innovation. As APIs grow in scale and complexity, establishing a developer portal would significantly ease the process of their roll-out and adoption. This perspective paper explores the significance of an API Developer Portal in the modern digital landscape driving the API economy.

    A Developer Portal makes it easier to understand APIs, reduces integration time, and supports developers in training and resolving API-related issues. This provides significant business value by improving agility and enhancing customer experience. With the help of a Portal, enterprises can efficiently publish and consume APIs and enable their integration with incremental API versions. This will ensure benefit from all digital investments.

    In an increasingly API-driven economy, an all-inclusive API Developer Portal can differentiate an enterprise from its competitors, help build trust with partners, and achieve long-term success. Depending on the API platforms being used, enterprises could adopt a built-in platform or develop a custom one. Developing a custom API Portal would be easy at the start. However, developing enhanced features would entail a significant investment of time and resources. Hence, to make the right decisions and succeed in the broader API implementation/integration journey, a well-thought-out approach is necessary.

    To learn more about the key drivers, components and features, implementation options and potential benefits of API Developer Portals, download the perspective paper here.

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      Cloud Migration, Challenges and Solutions

      Cloud Migration, Challenges and Solutions

      Insights into the top challenges and their mitigations in the Cloud journey.




        Cloud Migration, Challenges and Solutions

        Do you trust your data?

        Data driven organizations are ensuring that their Data assets are cataloged and a lineage is established to fully derive value out of their data assets.

        Selecting an appropriate path for an application or a portfolio of applications is one of the most critical decision points in a cloud journey. Assessing the nature and criticality of an existing application is usually the starting place. Another critical factor to consider is the implementation (migration) cost and time for each path to cloud. The four cloud adoption options are re-host, re-platform, re-factor and re-write in the order of increasing cost, effort, cloud benefits, and TCO reduction. Out of these, re-host usually does not involve code change and is relatively simple.

        Mapping cloud operating metrics into a 3x3 matrix is a good starting point on planning for a cloud journey. In this matrix, the cloud operating metrics would move to the right if they are critical for customer intelligence applications; that would be an X factor. Another critical dimension while planning cloud migration is identifying the interface dependencies between selected application(s) and others – both inbound and outbound. These could be synchronous, asynchronous or batch.

        Understanding the application architecture, its internal organization, and inter-dependencies are critical before migration. This can be a very complex and labor-intensive task if done manually and can be error prone. Not fully understanding the existing code can lead to issues related to transactions, data corruption, session handling, and performance.

        To read more on the top challenges and their mitigations in the cloud journey, download the perspective paper here.

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          IT modernization lowers costs for capital markets

          IT modernization lowers costs for capital markets

          Capital Markets

          IT modernization lowers costs for capital markets

          Age-old applications built on legacy technologies were affecting the client’s investment banking functions. Iris modernized the existing application architecture and helped the client save tremendous costs and turnaround time.

          Client

          A major financial institution

          Goal

          Re-engineer key compliance application for greater efficiency

          Tools and technologies

          Oracle 12c, 19c, Elastic, Java and Kafka

          BUSINESS CHALLENGE

          The client’s existing database application architecture was resulting in poor performance that was adversely affecting 10,000 investment banking functions. The age-old application posture was disrupting the compliance process for the global M&A, IPO, and other financing deals. The client’s customers were encountering problems such as regulations access, inconsistent or unusable data/deal search results, lagging database updates, delayed response time. The need for a capable system to support duplicate searches, and increasing ad-hoc IT redress efforts and costs were other prime concerns.

          SOLUTION

          Our tech experts re-engineered the entire compliance application and set up a new software system. We upgraded selective elements to improve the infrastructure performance and usage feasibility. The modernized system with new technology architecture streamlined processes and enabled faster, more advanced interactions between the information databases, search queries, and retrieval mechanisms. Complex procedures and the process of viewing features were also simplified.

          OUTCOMES

          The solution improved the user experience, turnarounds, data quality, deal compliance, and risk management processes while lowering the costs. Major impacts of the solution include:

          • Reduced system issues by 93%, while 7% tackled subsequently
          • Reduced enterprise-level license costs significantly
          • Improved advanced search features
          • Reduced costs of multiple searches per document by $200,000 per year
          • Enabled views generation for info responses in less than 3 seconds
          • Reduced system maintenance and development efforts by 20%

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          IT modernization boosts Insurance customer base

          IT modernization boosts Insurance customer base

          Insurance

          IT modernization boosts Insurance customer base

          Existing applications and business systems of a Fortune 500 Insurance Carrier were inadequate to meet customer expectations. Iris business systems transformation solution enabled the client to deliver a consistent customer experience, improving acquisition and retention significantly.

          Client

          A leading American Fortune 500 Insurance Services Provider, offering insurance, investment management and other financial products and services across the Americas and 40 other countries

          Business Drivers

          To advance business agility and customer experience through modernized business systems

          Technologies and Frameworks

          C#/.NET, JAVA, DevOps, Python, NodeJS, App Services, Managed Application Support

          BUSINESS CHALLENGE

          The client’s existing business applications, systems, and support services were in stasis and not delivering the much-needed value to the insurer and end customers. Due to the lack of enterprise application portfolio strategy, business functions were onboarding applications in a silo. The net impact was that the insurer’s revenue and market share decreased. Longer turnaround times and outdated UI were discouraging customers. On the other hand, prospective customers were also opting for modernized options available in the market.

          SOLUTION

          Iris delivered app development and managed services across Annuities, Life Insurance, Group Insurance, Retirements and the Global Enterprise Service groups that decide the platform for all business units. Our services spanned around Enterprise Collaboration portal, Financial Wellness platform, Mutual Fund platform modernization, Oracle EBS development and support, and Retirement Annuities platform management. We also executed a scaled Agile program and ran multiple Scrums within the enterprise development and support landscape. Iris tech experts established DevOps and scaled Agile Framework within the client organization and enabled a team of over 150 professionals globally to support business operations 24X7.

          OUTCOMES

          Iris has been working around the application portfolio for over three years. We have helped the client deliver an exceptional experience to employees and end customers through active service support. Key outcomes of the delivered solution included:
          • Infrastructure availability increased to 99%
          • Optimized maintainability reduced the KYC process time by 75% 
          • Customer response time cut down by around 40% 
          • Promoter score incremented from 5 to 9 out of 10 
          • Customer retention improved by nearly 80% 
          • Customer acquisition increased by 65%

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          SFTR solution strengthened market leadership

          SFTR solution strengthened market leadership

          Risk & Compliance

          Securities Financing Transactions Regulation (SFTR) compliance made easy

          A global trading company solidifies its EU market leadership with regulatory solution and supporting to a throughput of 6 million transactions per hour

          Client

          A leading provider of market data and trading services

          Goal

          Support complex regulatory reporting with automated solution

          Tools and technologies

          Java, Spring Boot, Apache Camel, CXF, Drools BRE, Oracle, JBoss Fuse, Elasticsearch, Git, Bitbucket, Sonar, Maven

          BUSINESS CHALLENGE

          The client offers an automated, integrated solution to its clients in the European Union (EU) for complying with the Securities Financing Transactions Regulation (SFTR). Effective in recent years, SFTR requires timely and detailed reporting based on multitudes of data, systems, collateral, and lifecycle events. The voluminous data is captured from hundreds of millions of daily transactions made to multiple trade repositories registered by the European Securities and Markets Authorities (ESMA). Non-compliance at any stage is risky, potentially very costly, for all trade counterparties, i.e., broker-dealers, banks, asset managers, institutional investors.

          SOLUTION

          Experienced in diverse technologies, big data, and capital markets, team Iris developed a streamlined, end-to-end data reporting platform with complex trade matching and monitoring systems. Improving speed, accuracy, and flexibility, the new architecture supports high trade concurrency and acceptance rates with parallel processing of millions of transactions. The delivered solution also enabled optimal load balancing and matched the reconciliation at the trade repository. Built with microservices to accommodate future scalability, standardization, data quality, and security requirements, the system implemented functional enhancements. A Unique Transaction Identifier (UTI) subsystem was also developed for sharing and matching counterparty transactions, enabling plug-and-play setup for new repositories, and supporting any changes in outbound or inbound data report formats required by ESMA or clients. Improved dashboards and search pages helped the end-users in better configuration and tracking of their transactions.

          OUTCOMES

          The nimble delivery and successful roll-out of the new SFTR platform delivered the desired strategic competitive advantage to the client for maintaining its EU market leader position. The consolidated solution also helped in:
          • Generating additional revenue from extending the new reporting services to 17 firms.
          • Beating the industry benchmark (~91%), achieving a higher transaction acceptance rate (~97%), and match reconciliation at the trade repository.
          • Supporting a high throughput of 6 million transactions per hour which is scalable up to 10 million.

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          Cloud transformation increases business agility

          Cloud transformation increases business agility

          Standards & Membership

          Global Standards organization increases business agility

          Existing applications supporting the business were built on monolith architecture with high technical debt. Iris transformed over 15 years old monolith applications into microservices with automated integration and cloud deployment to deliver faster MVPs.

          Client

          A non-profit global organization responsible for developing and maintaining standards, including barcodes with over 115 local member organizations and over 2 million user companies

          Business Drivers

          To deliver MVPs in shorter cycles, reduce Mean Time for Ticket Resolution (MTTR), and lower the total cost of ownership

          Tools and technologies

          C#/.NET Core, Python/DJango, NodeJS/Express, Azure WAF, Azure APIM, App Services, Azure Kubernetes Service, Azure Monitor, Application Insights

          Global Standards Business Challenge

          BUSINESS CHALLENGE

          The client had a suite of legacy applications to generate barcodes that are scanned globally over 6 million times a day. These applications were built on monolithic architectures using heavy-weight application servers and outdated technologies. This architecture was causing long development cycles, making the organization less competitive. Developers’ productivity was also dropping due to high technical debt.
          Global Standards Cloud Solution

          SOLUTION

          Azure cloud offered some of the foundational features like container orchestration, app engine, integration, API gateway, monitoring and others, making cloud-specific modernization a natural choice.

          Modernization strategy involved reverse engineering of on-premise applications, domain-specific grouping the product backlogs by, adopting domain-driven design, and using open source cloud-friendly software with CI/CD pipeline. We transformed the applications to a .NET core framework using cloud-native design principles on Azure cloud. The solution was developed using Azure App Services, front door and service bus following the agile development approach with two-week sprints.

          Global Standards Cloud Outcomes

          OUTCOMES

          Iris helped the client realize multiple business benefits, including higher agility, resiliency and cost-efficient IT operations. Key outcomes of this cloud modernization engagement are:

          • Reduction in Mean Time for Ticket Resolution (MTTR) by 30%
          • Increase in application and infrastructure uptime to 99.9%
          • Real-time visibility of application and infra metrics
          • Enabled bi-weekly MVP delivery

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          Powering shop floor efficiency with data analytics

          Powering shop floor efficiency with data analytics

          Manufacturing

          Powering efficiency on the shop floor

          An Iris innovation helped a diesel engine manufacturer eliminate production bottlenecks.

          Client

          A leading diesel engine manufacturer

          Goal

          Reduce bottlenecks on the production line that arise from last-minute changes to orders and ensure compliance with build instructions

          Tools and technologies

          Windows, SQL Server, C#, .NET, ESB, HTML5, Angular, GitHub, JIRA, Visual Studio, and WebStrom

          BUSINESS CHALLENGE

          A diesel engine manufacturer based in Detroit faced frequent production delays. The cause of the inefficiency was its build book system. The manufacturer used a printed build book to communicate the specifications of the engine being built to the production floor. But, often after the book was sent to the shop floor, the manufacturer had to make changes to specifications. In such cases, those working on the production line would not be able to use the printed build book. Waiting for a reprinted book would halt production. As a result, the changes were usually communicated outside the manual and assumed to be followed. If the new specifications weren’t followed, they would be discovered only in quality assurance, leading to a loss of time and dollars.

          SOLUTION

          The client wanted a solution to resolve bottlenecks created by the printed build book and ensure compliance with build instructions. Ideally, the build book is dynamically pushed onto a handheld device assigned to the shop floor. The system would allow managers to update the specifications in the build book on the fly and alert the production team to the changes.

          The device would also communicate the status of production to managers. For example, they would know which work center is working on an engine so that relevant pages of the build book could be updated and displayed to those work centers. 

          Iris custom-built an application that allowed real-time updates of the build book. It was designed to push the build book to work center operators on V10 devices (RFID transponders) with screen sizes ranging from 3 inches to 10 inches. The solution included a consolidated dashboard that provided the management near real-time visibility of work centers and the status of the engine production.

          OUTCOMES

          During Phase 1 of the project, we deployed 250 V10 devices. After a pilot run of four weeks, the client stopped printing build books; the handheld devices with our application were a superior alternative. The solution helped eliminate printing costs and allowed the manufacturer to accommodate last-minute changes in specifications without disrupting production.

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          Cloud Data Lakehouse for Single Source of Truth

          Transformation of data and BI applications to MS Azure cloud deliveres “Order to Cash” sales analytics on cloud for a life sciences company.

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          IT modernization lowers costs for capital markets

          Technology transformation for capital markets reduces infrastructure costs and improves turnaround time and deal compliance.

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          Pandemic pivot from physical to online tests

          Pandemic pivot from physical to online tests

          Education

          Pandemic pivot from physical to online tests

          System modernization helped a multinational educational testing and assessment organization overcome COVID-19 disruptions to deliver seamless and accurate digital testing.

          Client

          A leading U.S.-based educational testing and assessment services company

          Goal

          Switch from in-person to online testing

          Tools and technologies

          AWS Serverless, Dynamo DB, Node.js, Typescript, Java, Jenkins, and Angular

          BUSINESS CHALLENGE

          Our client, which provides educational testing and assessment services, faced an existential threat with the pandemic-era lockdowns and social distancing
          requirements. The testing centers it operated at physical locations were unable to open, leaving thousands of students worldwide in a state of uncertainty. 
          Our client had to switch from in-person testing centers to a digital-first or online
          testing solution almost overnight. To achieve that, it had to migrate rapidly from legacy systems to the cloud. It also needed to ensure the sanctity and accuracy of its tests while delivering a seamless digital experience to its customers. Other challenges included the ability to dynamically scale up or scale down capacity in response to demand, maintain acceptable service levels, and enable thousands of
          expert test raters’ to access and evaluate tests.

          SOLUTION

          Iris Software stepped in to facilitate a strategic digital pivot in the business model to secure the company’s future. Modernization efforts that were underway at the company even before the pandemic were accelerated as a digital upgrade became imperative. We shifted the data stored on legacy infrastructure was to the cloud. Our team developed a new testing interface that would work overnight across devices, geographies, and different internet connections. Switching the testing operations to the cloud with scalable capacity could help manage the surge in the number of users for the tests Iris also deployed automation and AI tools to deliver superior experiences for test raters. Those who faced challenges while attempting to grade tests were provided with an always-on AI-based solution to automate the troubleshooting and ticketing process.

          OUTCOMES

          The client now has scalable, digital-first testing capabilities to meet all its testing requirements.

          • Cloud-based testing ensures that students, evaluators, and employees have access on-demand.
          • The remote testing options are accurate, secure and safe from external threats.
          • A strong focus on automation and user experience has allowed for optimized online offerings.
          • Surges in demand for tests can be met rapidly and at scale with minimal intervention.
          • Thanks to the always-on cloud offerings, service levels are easily maintained.
          • The successful digital pivot has led to strong interest in a hybrid operating model to safeguard the business from threats in the future.

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          The power of in-sprint automation

          The power of in-sprint automation

          Automation

          The power of in-sprint automation

          A large securities firm sped up time-to-market with end-to-end test automation on the cloud.

          Client

          A leading securities trading firm.

          Goal

          Build a cloud-based automation framework to test client’s trading platform.

          Tools and technologies

          C#, Ranorex, TestRail, Simulators and Selenium.

          BUSINESS CHALLENGE

          The client had a legacy trading platform that had grown and evolved over time. The platform consisted of a stack of 33 applications, built on a variety of technologies and architectures. Testing new features and additions was proving to be a big challenge. A simple change in one feature would warrant a verification of the complete application. To ensure that any change does not affect other functionality, the client needed to do extensive regression testing and verification. This was a cumbersome process with over 20,000 or 30,000 test cases being checked and executed manually. The trading firm had to deploy over 20 people to carry out this exercise. The client had tried to automate the testing process with a variety of tools but was not able to get the efficiencies it wanted. In addition, the client had multiple squads working on different apps, functionality and features. Each squad used its own automation suite. It was becoming a challenge to co-ordinate the work of the different squads and ensure that changes made by a squad did not impact the overall functionality of the platform. Iris’s brief was to design and deploy a common cloud-based test automation framework for the client’s trading platform to ensure that it could launch new features faster.

          SOLUTION

          Using its cloud-based ready-to-deploy test automation framework, Iris sped up the deployment of new features for the client’s trading platform. The cloud solution, based on Amazon Web Services (AWS), featured continuous testing of multiple products on a common framework layer. It allowed for complete capacity planning of spinned cloud instances and need-based shutdowns. Iris executed the project using acceptance test driven development (ATDD), a methodology that involves collaboration between customers, business teams and development teams. The teams jointly created the user stories and put down the acceptance criteria for any feature or functionality. Then tests were designed within the common framework to check if the feature met the acceptance criteria. What was unique about the approach? Typically, automation is introduced towards the end of a development cycle. You would find that, in most projects, developers bring in automation in Sprint 4 for features developed in Sprint 1, 2 and 3. As a result, return on investment isn’t maximized. Our team introduced ‘in-sprint’ automation, enabling 90% test automation with every sprint. This resulted in more efficient and faster testing, and cost savings for the client.

          OUTCOMES

          The client’s deployment speed improved significantly with 90% faster execution in each sprint cycle and 80% faster script development. The cloud-based solution is 100% configurable for on-demand execution on AWS, which reduced the client’s cloud infrastructure costs by 70%. The new ability for complete capacity planning through the use of infrastructure-as-code (IaC) for spinning up cloud instances helped the client achieve end-to-end (E2E) automation of regression/ functional test cases.

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          Data consolidation speeds up drug search

          Data consolidation speeds up drug search

          Cloud

          Data consolidation speeds up drug search

          An automated cloud-based consolidation application for R&D data helped a pharmaceutical company improve turnaround time to create Approval for Product Release (APR) documents.

          Client

          A U.S.-based pharmaceutical multinational corporation.

          Goal

          Reduce turnaround time for APRs (Approval for Product Release).

          Tools and technologies

          Amazon’s AWS OPCx, Webmethods, natural language processing (NLP), neural networks, and Python programming

          BUSINESS CHALLENGE

          In pharmaceutical R&D, data is generated from several sources: the process, patients, retailers, and caregivers, among others. Pharmaceutical R&D organizations that use the traditional way of creating APRs manually consolidate paper specifications into binders across all R&D functions.

          Specific regional rules, compliance mandates, and external regulations were slowing down the client’s workflow.

          The many spreadsheets in multiple formats were leading to errors from manual entry and duplication of data — the inevitable “swivel effect” that results from data being pulled out from disparate, unconnected software packages.

          Iris was approached to improve the process of collecting and using data from multiple sources; the improvement would help the client identify and develop new potential drug candidates faster.

          SOLUTION

          Iris’s team of 12 specialists designed, developed, tested, and deployed a cloud-based application that integrates data from multiple regions and eight different systems into a single, unified interface for the client’s users. Our application unified the creation and management of the client’s workflows across its lines of business and 20 different product families.

          The development environment included Amazon’s AWS OPCx; Webmethods; natural language processing (NLP); neural networks; and Python programming.

          OUTCOMES

          Within a year of the application’s release, 2,800 users were using the application, with 55% of APRs turning around in 10 calendar weeks or less. Thanks to the in-memory data grid, the response time of transactions across the board has been brought down to nearly 2 seconds.

          The cloud-based application developed by Iris ensures that data is automatically and seamlessly shared between systems that were previously stand-alone and required the tedious manual entry of data.

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